Terms & Conditions

To secure your private guide, chauffeured fleet, and scheduled permits, a 30% deposit is required upon booking confirmation. Reservations are officially confirmed once the deposit transaction is successfully verified.

The remaining balance must be settled prior to tour departure or upon arrival in Indonesia as detailed in your booking confirmation voucher. Payments are accepted in USD or IDR through our secure payment gateway (Xendit), international credit/debit cards, or direct bank transfer.

Travelers must hold a passport valid for at least 6 months beyond the date of entry into Indonesia, along with appropriate visas and required travel documents. Comprehensive international travel and medical insurance is strongly recommended for all guests.

Certain active expeditions (e.g. Mount Bromo sunrise, Ijen Crater blue fire trek, Mount Merapi jeep tour) involve walking on uneven volcanic terrain and varying altitudes. Guests are responsible for assessing their physical fitness and disclosing any medical conditions, dietary restrictions, or mobility needs prior to departure.

Guests agree to adhere to safety briefings from certified local guides, respect Indonesian cultural heritage and religious temple dress codes (e.g. Borobudur, Prambanan), and observe national park environmental conservation rules.

If you need to cancel your booking, the following refund schedule applies based on the timeframe between your cancellation notice and scheduled tour departure. We strive to be as fair as possible while honoring contractual obligations to local drivers, boat operators, and certified heritage specialists.

• More than 7 days before the tour: Full refund, minus any non-refundable costs already paid to our local partners.
• 2–7 days before the tour: A partial refund may be provided, depending on the tour and costs already committed to suppliers.
• Less than 24 hours before the tour: Bookings may be non-refundable because arrangements such as transportation, entrance tickets, local guides, activities, and other services may already have been confirmed.
• No-show: No refund.

Need to change your travel date? Aventuro Tour provides complimentary date rescheduling up to 7 days prior to departure, subject to permit and vehicle availability.

Outdoor experiences such as sunrise viewing, crater ascents, and boat excursions depend on local weather and volcanic safety advisories. If an activity cannot proceed safely due to adverse conditions or official closures, our guides will arrange alternative routes or equivalent experiences.

Aventuro Tour operates as a licensed inbound tour operator employing certified guides, professional chauffeurs, and vetted transport fleets with standard passenger liability insurance. Aventuro Tour shall not be held liable for personal injury, loss or damage to personal belongings, delays or schedule disruptions caused by third-party airlines, ferries, or external events outside our direct operational control.

Neither party shall be held liable for failure or delay in performing tour obligations if prevented by circumstances beyond reasonable control (Force Majeure), including volcanic activity, natural disasters, epidemics, civil emergencies, or government-imposed travel restrictions. In such events, Aventuro Tour will provide date rescheduling, alternative tour options, or tour credits for future travel.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. In the event of any query, complaint, or dispute, parties agree to seek amicable resolution through good-faith communication with the Aventuro Tour management team.