Frequently Asked Questions

Booking

1. How do I book a tour?

You can book directly through our website. Select your preferred date, time, and number of participants, then follow the booking instructions.

2. Can I book a private tour for just one person?

Yes. Many of our tours are available for solo travellers.

3. Can I request a custom tour?

Yes. We can create a private itinerary based on your interests, travel dates, and preferred destinations. Contact us to discuss your trip.

Payment

4. What payment methods do you accept?

We accept several payment methods, including bank transfer, Wise, Revolut, and cash, depending on the tour.

5. Do I need to pay a deposit?

Yes. A deposit may be required to confirm your booking. The amount depends on the tour.

6. When do I pay the remaining balance?

The remaining balance can usually be paid before or during the tour, depending on your booking arrangement.

Pickup & Transportation

7. Do you provide pickup and drop-off?

Yes. Most of our private tours include pickup and drop-off in our service areas, including Yogyakarta, YIA Airport, and the Borobudur area. Pickup from other areas may be available for an additional charge.

8. What type of vehicle do you use?

We use comfortable private vehicles depending on the group size, including cars, MPVs, and larger vans.

9. Is the driver English-speaking?

Yes. Our private tours include an English-speaking driver. For tours that require a specialist local guide, a local guide will also be provided.

During the Tour

10. Are your tours private or shared?

Most of our tours are private, meaning you travel with your own group. Some activities may use shared local services when required by the local operator.

11. Are entrance tickets included?

It depends on the tour. Please check the Included section on each tour page for details.

12. Are meals included?

Some tours include meals, while others do not. Any included meals will be listed on the tour page.

13. What should I bring?

This depends on the tour. We recommend bringing comfortable clothing, suitable footwear, sunscreen, personal medication, and some cash. Please also check the Important Information section of your tour.

14. Can I change the itinerary during the tour?

For private tours, some changes may be possible depending on the time, distance, and availability. Please discuss any changes with your driver or our team.

Cancellation & Changes

15. Can I cancel my booking?

Yes, but cancellation conditions depend on how far in advance you cancel and the costs already committed to local partners. Please check our Cancellation & Refund Policy before booking.

16. Can I change my travel date?

We will do our best to accommodate date changes, subject to availability and any additional costs from our local partners.

17. Can I contact Aventuro Tour if I have more questions?

Of course. If you cannot find the information you need, please contact us through WhatsApp or email. Our team will be happy to help.