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We are here to assist with tailor-made adventures, booking inquiries, or any questions about exploring Indonesia.
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Everything You Need to Know
Quick answers to common questions about booking, payments, custom itineraries, and what to expect on tour with Aventuro Tour.
How does the payment work?
Payment is made in full when you book your tour through our secure online payment system. Once your payment is successfully completed, your booking will be confirmed and we’ll immediately send you all your tour details and official receipt.
Is the tour private or shared?
Most of our tours are private tours, meaning the vehicle, driver, and itinerary are exclusively dedicated to you and your travel companions. This allows you to travel at your own comfortable pace without rushing. Please check the individual tour page for specific details.
Can I customize the itinerary?
Yes, absolutely! We are happy to tailor the itinerary where possible based on your specific interests, available time, and travel preferences. Contact our team before booking, and our local adventure specialists will help craft the perfect route for you.
Do you provide airport or hotel pickup?
Yes. We provide seamless pickup and drop-off from airports, train stations, or your hotel/villa depending on your itinerary and location. You can specify your pickup details during checkout or send them to us anytime before departure.
What happens after I make a booking?
After your payment is completed, you will receive an instant booking confirmation email containing your full itinerary, pickup time, designated meeting point, and direct contact details for your driver or guide for effortless communication.
What if I need to cancel or change my booking?
Cancellation and modification policies depend on the specific tour and whether non-refundable entry permits (such as Borobudur temple or sunrise passes) have been issued. Please review the cancellation terms on the tour page, or reach out to our support team as early as possible to arrange changes.
